29 Using Language Effectively

Learning Objectives

  • Use language effectively during speech preparation, practice, and delivery.
  • Identify inclusive language.

Using Language Effectively

Language is an important consideration for your speech because at the most fundamental level, this is how your audience will understand what you’re saying. From the actual words that come out of your mouth to the points and topics you articulate, language is the vehicle that helps your audience understand and agree with your statement or argument. What you actually choose to say in your speech—every single word—must be carefully selected. Is each individual word the best word you can use to convey your message or meaning? Is your phrasing easy to understand? Are you using descriptive language? Do you connect similar thoughts for your audience? Have you included points of contrast to illustrate broader points? These are all important questions to consider as you begin to select each and every word that makes it into your speech. Even more important are the words you choose to leave out: consider too, what you aren’t saying.

This section explores strategies to use language effectively.

Simple Language

When asked to write a speech or a paper, many of us pull out the thesaurus (or call it up on our computer) when we want to replace a common word with one that we believe is more elevated or intellectual. There are certainly times when using a thesaurus is a good thing, but if you’re pulling that big book out to turn a simple idea into one that sounds more complex, put it back on the shelf.

Using a complex word when a well-known or simpler term will do inhibits your ability to communicate clearly. Your goal as a speaker should be to be as clear as you possibly can. Using language that makes it more difficult for your audience to understand your message can negatively impact your ability to get a clear message across to your audience. If your audience can’t understand your vocabulary, they can’t understand your message.

Additionally, part of having strong credibility as a speaker is convincing your audience of your sincerity, both in terms of your ideas and your character. When you use words that are not typically used in conversational language, audiences may perceive you as insincere and therefore less credible. Also, when the audience’s attention is focused on questions about your character and veracity, they are less likely to pay attention to your message.

Specific Language

Concrete and precise language is specific, language that details an idea, action, sensation, event.  You will give clearer information if you use specific rather than general words. Evoke senses of taste, smell, hearing, sight, and touch with specific word choices. But specifics do clarify your meaning. Look for general words such as “things,” “very,” or “many,” which you can replace with more specific terminology.

Concrete versus abstract language

Many misunderstandings stem from the language we use. You say you will call your friend “later” and your friend got angry because you didn’t. By “later” you may have meant later in the week while your friend thought later meant later that day. Often in these cases, both people are right. So, how did the misunderstanding happen? One of the primary reasons we miscommunicate is because language is abstract. As illustrated in the previous example, meanings exist in people’s understandings of words, not the actual words. If you’re telling a story about “a dog” you could be talking about a German Shepherd while your audience is envisioning a Chihuahua. If you do not use concrete language, you risk at least sending a different message than you intended. If you are speaking about a German Shepard, you want to use the concrete term “German Shepherd” over the more abstract term “dog” to increase audience understanding.

Below are two strategies to help you use concrete language.

Replace abstract terms with concrete words that have a clear and direct meaning.

  • Abstract: The case sought to establish equality for people of all sexual orientations.
    • Equality can mean a variety of things to different people: What does equality mean in this instance?
  • Concrete: The case sought to legalize gay marriage.

Use language that appeals to the senses.

  • Abstract: The waiting room was unpleasant.
    • What makes this setting unpleasant? Replace this term with specific, descriptive language.
  • Concrete: The waiting room was cold, antiseptic-smelling, and crowded with sick people who were coughing, groaning, or crying.

When you are writing your speech, look for words that you might need to define more clearly. Many words mean different things to different people, so use concrete language over abstract words to better your chances of communicating your message as intended.

The following video offers additional examples of using concrete versus abstract language.

Precise Language

Just as abstract language may be confusing, vague, overly general, subjective, or ambiguous terms may be interpreted differently by different audience members, thus confusing the intent of your message.  As with concrete vs. abstract language, you do not want to choose words and phrasing that could be interpreted in multiple ways. Choose words that most precisely, concisely, and accurately convey your point. Someone might call a sweater “green” while someone else calls it “teal.” Even though those are just differences in perception not purposeful or mindless communication meant to be inaccurate, not being clear about exactly which color you’re talking about can lead to confusion. It is best to remember to be as precise as possible when choosing words. Don’t say something was “big”—tell us its weight or height, and to be sure you’re communicating clearly compare that weight or height to something we understand.

The table below lists some examples of vague words and phrases edited to be precise. As you’ll see, the precise versions of the phrases anticipate and answer questions that an audience may have.

Vague

Precise

many, a lot ten, sixteen, one thousand, etc.
cool (referring to temperature) 50 degrees Fahrenheit, 35 degrees Celsius, etc.
most 90%, 94%, etc.
later / very soon 4:00 p.m., 10:00 p.m., etc. / in ten minutes, tomorrow morning at 8:00 a.m., etc.
staff supervisors, accountants, Nurse Practitioners, etc.
We are making good progress on the project. In the two weeks since inception, our four-member team has achieved three of the six objectives we identified for project completion; we are on track to complete the project in another four weeks, by Friday, November 19.
For the same amount spent, we expected more value added. We examined several proposals in the $10,000 range, and they all offer more features than what we see in the $12,500 system ABC Corp. is offering.
Officers were called to the scene. Responding to a 911 call, State Police Officers Arellano and Chavez sped to the intersection of County Route 53 and State Highway 21.
Several different colors are available. The silk jacquard fabric is available in ivory, moss, cinnamon, and topaz.
This smartphone has more applications than customers can imagine. At last count, the Apple iPhone had more than 500 applications, many costing 99 cents or less; users can get real-time sports scores, upload videos, browse commuter train schedules, edit e-mails, and find recipes—but so far, it doesn’t do the cooking for you.

Note that clichés, or over-used expressions, are often vague.  Clichés can be vague because they have an agreed-upon meaning among a particular culture or group.  However, professionally, you may be working with people from many backgrounds who do not understand the agreed-upon meaning. For example, ask a non-native speaker of English if “things are looking up,” and the person may respond by physically looking upwards. So avoid clichés or, if you have used them in an initial draft, make sure to replace them with more precise language. For example:

Vague Clichés

Precise Language

ballpark figure approximately, about
few and far between rare, infrequent
as plain as day obvious, clear, plain
needless to say obvious, of course
as clear as mud unclear, vague

The following video offers a quick definition and a few examples of precise language.

Vivid Language

Vivid Language helps your listeners create strong, distinct, clear, and memorable mental images. Good vivid language usage helps an audience member truly understand and imagine what a speaker is saying. Several strategies will help you to use vivid language.

Metaphors and Similes

Metaphors are comparisons made by speaking of one thing in terms of another. Similes are similar to metaphors in how they function; however, similes make comparisons by using the word “like” or “as,” whereas metaphors do not. The power of a metaphor is in its ability to create an image that is linked to emotion in the mind of the audience. It is one thing to talk about racial injustice, it is quite another for the Reverend Dr. Martin Luther King, Jr. to note that people have been “…battered by storms of persecution and staggered by the winds of police brutality.” Throughout his “I Have a Dream” speech the Reverend Dr. King uses the metaphor of the checking account to make his point.

He notes that the crowd has come to the March on Washington to “cash a check” and claims that America has “defaulted on this promissory note” by giving “the Negro people a bad check, a check that has come back “insufficient funds.” By using checking and bank account terms that most people are familiar with, the Reverend Dr. King is able to more clearly communicate what he believes has occurred. In addition, the use of this metaphor acts as a sort of “shortcut.” He gets his point across very quickly by comparing the problems of civil rights to the problems of a checking account.

In the same speech the Reverend Dr. King also makes use of similes, which also compare two things but do so using “like” or “as.” In discussing his goals for the Civil Rights movement in his “I Have a Dream” speech, the Reverend Dr. exclaims: “No, no we are not satisfied and we will not be satisfied until justice rolls down likewaters and righteousness like a mighty stream.” Similes also help make your message clearer by using ideas that are more concrete for your audience. For example, to give the audience an idea of what a winter day looked like you could note that the “snow looked as solid as pearls.” To communicate sweltering heat you could say that “the tar on the road looked like satin.” A simile most of us are familiar with is the notion of the United States being “like a melting pot” with regard to its diversity. We also often note that a friend or colleague that stays out of conflicts between friends is “like Switzerland.” In each of these instances similes have been used to more clearly and vividly communicate a message.

Rhythm

Rythm refers to the patterned, recurring variance of elements of sound or speech. Whether someone is striking a drum with a stick or standing in front of a group speaking, rhythm is an important aspect of human communication. Think about your favorite public speaker. If you analyze his or her speaking pattern, you’ll notice that there is a certain cadence to the speech. While much of this cadence is a result of the nonverbal components of speaking, some of the cadence comes from the language that is chosen as well.

Alliteration

Remember challenging yourself or a friend to repeat a tongue twister “five times fast?” Perhaps it was “Sally sold seashells by the seashore” or “Peter Piper picked a peck of pickled peppers.” Tongue twisters are difficult to say to say but very easy to remember. Why? Alliteration. Alliteration is the repetition of the initial sounds of words. Alliteration is a useful tool for helping people remember your message, and it’s as simple as taking a few minutes to see if there are ways to reword your speech so that you can add some alliteration— this is a great time to use that thesaurus we talked about putting away early in this chapter. Look for alternative words to use that allow for alliteration in your speech. You might consider doing this especially when it comes to the points that you would like your audience to remember most.

Antithesis

Antithesis allows you to use contrasting statements in order to make a rhetorical point. Perhaps the most famous example of antithesis comes from the Inaugural Address of President John F. Kennedy when he stated, “And so, my fellow Americans, ask not what your country can do for you; ask what you can do for your country.” Going back to Reverend Jackson’s “Rainbow Coalition” speech he notes, “I challenge them to put hope in their brains and not dope in their veins.” In each of these cases, the speakers have juxtaposed two competing ideas in one statement to make an argument in order to draw the listener’s attention.

Parallel Structure and Language

Antithesis is often worded using parallel structure or language. Parallel structure is the balance of two or more similar phrases or clauses, and parallel wording is the balance of two or more similar words. The Reverend Dr. King’s “I Have a Dream” speech exemplifies both strategies in action. Indeed, the section where he repeats “I Have a Dream” over and over again is an example of the use of both parallel structure and language. The use of parallel structure and language helps your audience remember without beating them over the head with repetition. If worded and delivered carefully, you can communicate a main point over and over again, as did the Reverend Dr. King, and it doesn’t seem as though you are simply repeating the same phrase over and over. You are often doing just that, of course, but because you are careful with your wording (it should be powerful and creative, not pedantic) and your delivery (the correct use of pause, volumes, and other elements of delivery), the audience often perceives the repetition as dramatic and memorable. The use of parallel language and structure can also help you when you are speaking persuasively. Through the use of these strategies you can create a speech that takes your audience through a series of ideas or arguments that seem to “naturally” build to your conclusion.

Repetition

As we mentioned earlier in this chapter, one of the major differences between oral and written language is the use of repetition. Because speeches are communicated orally, audience members need to hear the core of the message repeated consistently. Repetition as a linguistic device is designed to help audiences become familiar with a short piece of the speech as they hear it over and over again. By repeating a phrase during a speech, you create a specific rhythm. Probably the most famous and memorable use of repetition within a speech is Martin Luther King Jr.’s use of “I have a dream” in his speech at the Lincoln Memorial on August 1963 during the March on Washington for Jobs and Freedom. In that speech, Martin Luther King Jr. repeated the phrase “I have a dream” eight times to great effect.

Inclusive Language

Language can either inspire your listeners or turn them off very quickly. One of the fastest ways to alienate an audience is through the use of non-inclusive language. Inclusive language avoids placing any one group of people above or below other groups while speaking. Let’s look at some common problem areas related to language about gender, ethnicity, sexual orientation, and disabilities.

Gender-Specific Language

The first common form of noninclusive language is language that privileges one of the sexes over the other. There are three common problem areas that speakers run into while speaking: using “he” as generic, using “man” to mean all humans and gender typing jobs.

Generic “He”

The generic “he” happens when a speaker labels all people within a group as “he” when in reality there is a mixed sex group involved. Consider the statement, “Every morning when an officer of the law puts on his badge, he risks his life to serve and protect his fellow citizens.” In this case, we have a police officer that is labeled as male four different times in one sentence. Obviously, both male and female police officers risk their lives when they put on their badges. A better way to word the sentence would be, “Every morning when officers of the law put on their badges, they risk their lives to serve and protect their fellow citizens.” Notice that in the better sentence, we made the subject plural (“officers”) and used neutral pronouns (“they” and “their”) to avoid the generic “he.”

Use of “Man”

Traditionally, speakers of English have used terms like “man,” “mankind,” and (in casual contexts) “guys” when referring to both females and males. In the second half of the twentieth century, as society became more aware of gender bias in language, organizations like the National Council of Teachers of English developed guidelines for nonsexist language (National Council of Teachers of English, 2002). For example, instead of using the word “man,” you could refer to the “human race.” Instead of saying, “hey, guys,” you could say, “OK, everyone.” By using gender-fair language you will be able to convey your meaning just as well, and you won’t risk alienating half of your audience.

Gender-Typed Jobs

The last common area where speakers get into trouble with gender and language has to do with job titles. It is not unusual for people to assume, for example, that doctors are male and nurses are female. As a result, they may say “she is a woman doctor” or “he is a male nurse” when mentioning someone’s occupation, perhaps not realizing that the statements “she is a doctor” and “he is a nurse” already inform the listener as to the sex of the person holding that job. Speakers sometimes also use a gender-specific pronoun to refer to an occupation that has both males and females.

The below table lists some common gender-specific jobs titles along with more inclusive versions of those job titles.

Exclusive Language Inclusive Language
Policeman Police officer
Businessman Businessperson
Fireman Firefighter
Stewardess Flight attendant
Waiters Wait staff / servers
Mailman Letter carrier / postal worker
Barmaid Bartender

Ethnic Identity

Another type of inclusive language relates to the categories used to highlight an individual’s ethnic identity. Ethnic identity refers to a group an individual identifies with based on a common culture. For example, within the United States, we have numerous ethnic groups, including Italian Americans, Irish Americans, Japanese Americans, Vietnamese Americans, Cuban Americans, and Mexican Americans. As with the earlier example of “male nurse,” avoid statements such as “The committee is made up of four women and a Vietnamese man.” Instead, say, “The committee is made up of four women and a man” or, if race and ethnicity are central to the discussion, “The committee is made up of three European American women, an Israeli American woman, a Brazilian American woman, and a Vietnamese American man.” In recent years, there has been a trend toward steering inclusive language away from broad terms like “Asians” and “Hispanics” because these terms are not considered precise labels for the groups they actually represent. If you want to be safe, the best thing you can do is ask a couple of people who belong to an ethnic group how they prefer to label themselves.

Sexual Orientation

Another area that can cause some problems is referred to as heterosexism. Heterosexism occurs when a speaker presumes that everyone in an audience is heterosexual or that opposite-sex relationships are the only norm. For example, a speaker might begin a speech by saying, “I am going to talk about the legal obligations you will have with your future husband or wife.” While this speech starts with the notion that everyone plans on getting married, which isn’t the case, it also assumes that everyone will label their significant others as either “husbands” or “wives.” Although some members of the gay, lesbian, bisexual, and transgender/transexual community will use these terms, others prefer for more gender neutral terms like “spouse” and “partner.” Moreover, legal obligations for same-sex couples may be very different from those for heterosexual couples. Notice also that we have used the phrase “members of the gay, lesbian, bisexual, and transgender/transexual community” instead of the more clinical-sounding term “homosexual.”

Disability

The last category of exclusive versus inclusive language that causes problems for some speakers relates to individuals with physical or mental disabilities. Below are some other examples of exclusive versus inclusive language.

Exclusive Language Inclusive Language
Handicapped People People with disabilities
Insane Person Person with a psychiatric disability (or label the psychiatric diagnosis, e.g. “person with schizophrenia”)
Person in a wheelchair Person who uses a wheelchair
Crippled Person with a physical disability
Special needs program Accessible needs program
Mentally retarded Person with an intellectual disability

 

Use Familiar Language

The last category related to using language appropriately simply asks you to use language that is familiar both to yourself and to your audience. If you are not comfortable with the language you are using, then you are going to be more nervous speaking, which will definitely have an impact on how your audience receives your speech. You may have a hard time speaking genuinely and sincerely if you use unfamiliar language, and this can impair your credibility. Furthermore, you want to make sure that the language you are using is familiar to your audience. If your audience cannot understand what you are saying, you will not have an effective speech.

Jargon

Jargon is a specialized language used by members of a profession. It is appropriate to use jargon when you know that your audience understands the terms you are using. Jargon is often used when communicating with other members of your profession.  It makes sense, for example, for a doctor performing a medical procedure to use jargon in speaking with the anesthetist, nurses, and other medical professionals, since all of those others understand the terms in the same way and the medical jargon eliminates the need for lengthy explanations.

However, jargon is not useful in situations in which your audience does not have the same technical or professional background. If some technical terms are absolutely necessary to your communication, be sure to explain each term and its context. Whether or not to use jargon is often a judgment call and one that’s sometimes easier to make in speaking than in writing. In an oral context, you may be able to know from immediate feedback whether or not your audience understands a technical term, based on their facial expressions or body language. If not, you can define the term immediately. If you must use jargon while speaking to a general audience, be sure to define your terms and err on the side of over-clarification.

Slang

Slang is language that some people might understand but that is typically not considered acceptable in formal conversation. It is informal language and can be a poor choice for a speaker because some members of your audience may not be familiar with the slang term(s) you use. Slang is often based on a very specific audience, defined by age, region, subculture, etc. If you are speaking to an audience that you know will understand and respond positively, you may choose to include that language in your speech. Otherwise, do not use slang, or you may confuse and frustrate audience members and cause them to lose interest in your speech. In addition, because slang is often not considered appropriate in formal and polite conversation, using it in your speech may communicate negative ideas about you to audience members. Don’t let a mindless use of slang negatively impact your audience’s perception of you and your message.

Using Stylized Language

Stylized language is language that communicates your meaning clearly, vividly and with flair. Stylized language doesn’t just make you sound better; it also helps make your speeches more memorable. Speakers who are thoughtful about using language strategies in their speeches are more memorable as speakers and therefore so too are their messages more unforgettable as well.

Personalized Language

We’re all very busy people. Perhaps you’ve got work, studying, classes, a job, and extracurricular activities to juggle. Because we are all so busy, one problem that speakers often face is trying to get their audience interested in their topic or motivated to care about their argument. A way to help solve this problem is through the use of language that personalizes your topic. Rather than saying, “One might argue” say “You might argue.” Rather than saying “This could impact the country in ways we have not yet imagined,” say “This could impact your life in ways that you have not imagined.” By using language that directly connects your topic or argument to the audience you better your chances of getting your audience to listen and to be persuaded that your subject matter is serious and important to them. Using words like “us,” “you,” and “we” can be a subtle means of getting your audience to pay attention to your speech. Most people are most interested in things that they believe impact their lives directly—make those connections clear for your audience by using personal language.

 

Key Takeaways

  • Using concrete and specific language will increase audience understanding.
  • Using vivid language will increase the audience’s interest in your presentation.
  • Using inclusive language will help you to reach more audience members.

 

References

Clinton, W. J. (2005). My life. New York, NY: Vintage Books, p. 421.

Iacopino, V., & Rasekh, Z. (1998). The Taliban’s war on women: A health and human rights crisis in Afghanistan. Boston, MA: Physicians for Human Rights.

National Council of Teachers of English (2002). Guidelines for gender-fair use of language. Retrieved from http://www.ncte.org/positions/statements/genderfairuseoflang.

Nordquist, R. (2009). Mixed metaphor. Retrieved from About.com at http://grammar.about.com/od/mo/g/mixmetterm.htm

Obama, B. (2008, January 20). The great need of the hour. Remarks delivered at Ebenezer Baptist Church, Atlanta. Retrieved from http://www.realclearpolitics.com/articles/2008/01/the_great_need_of_the_hour.html

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