Chapter 11: Conflict Management and Negotiation
Learning Objectives
By the end of this chapter, readers should:
- Identify and describe the five types of conflict.
- Identify and describe the style of conflict present in a given situation.
- Understand how and why individuals approach conflict in various ways.
- Understand how and why individuals manage conflict in various ways and be able to suggest more productive ways for handling intercultural conflict.
- Explain the four-skill approach to managing intercultural conflict.
Conflict is a part of all human relationships (Canary, 2003). Almost any issue can spark conflict—money, time, religion, politics, culture—and almost anyone can get into a conflict. Conflicts are happening all around the world at the personal, societal, political, and international levels. Conflict is not simple and it’s not just a matter of disagreement. According to Wilmot & Hocker (2010), “conflict is an expressed struggle between at least two interdependent parties who perceive incompatible goals, scare resources, and interference from others in achieving their goals. (p. 11)” There are several aspects of conflict that we must consider when pondering this definition and its application to intercultural communication.
REFERENCES
- https://kkrum00.pressbooks.com/chapter/conflict/
